Shipping Policy
Catchsomerays (“we” and “us”) is the operator of (https://catchsomerays.com/) (“Website”). By placing an order through www.catchsomerays.com you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Where do we ship to?
We ship internationally.
Shipping service (DHL-USPS) .
We ship out all of our orders using Epacket , DHL or USPS. All orders are sent via Epacket , DHL or USPS . Due to the value of the products, we use DHL and USPS Delivery to protect us, and most importantly you as a valued customer.
Shipping Costs
When checking out, we offer two shipping options for your order. Standard shipping is pre-selected and free of charge ($0.00).
Standard Shipping: $0.00
Priority Shipping : $15.99
Shipping & Delivery Time
After you have placed your order, processing your order can take up to 2 business days before it is shipped. After your order has been processed, shipping times vary depending on the shipping method chosen during checkout:
Standard Shipping: 7 to 20 Business days (estimate)
Please note: Although unlikely, shipping time’s can be slightly delayed due to the pandemic or unforeseen reasons.
Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Once the order has been dispatched, there is little we can do as the package is now in the hands of USPS. If you need to request an address change, please contact us as soon as possible after you’ve submitted your order at bigfoot@catchsomerays.com.
Exceeded Delivery Times
If your expected delivery time has exceeded our forecasted time, please contact us immediately so that we can conduct an investigation. Contact us by emailing us at bigfoot@catchsomerays.com.
Tracking Notifications
After your order has been processed, you will receive a shipping confirmation email which will also include a tracking link that you can use to follow the progress of your shipment. The shipping progress of the shipment is based on the latest updates made available by DHL or USPS.
Parcel Damaged In Transit (Procedure)
Upon delivery of your package, if you find that the package was damaged in-transit, if possible, reject the delivery and get in touch with our support team. If the package is damaged and was delivered without your presence, please contact our support team for next steps.
Parcel Lost In Transit (Procedure)
For parcels lost in-transit, we will provide a refund or replacement of your order as soon as the courier has completed their investigation into the claim. Please contact us the day of receipt of your damaged parcel at bigfoot@catchsomerays.com.
Cancellations
If for any reason you have a change of mind before your order has been processed and dispatched, we are able to accept the cancelation. If your order has already been dispatched, unfortunately it is too late as the package is out of our hands and with the shipping couriers. Please refer to our Refund and Return Policy for more details.
Customer Service
For all customer service inquiries or questions please contact us by emailing us at bigfoot@catchsomerays.com. You may also get in contact with us by chatting with us via our live chat contact feature.